We offer a 3 Year Manufacturing Warranty or 5 Year Extended Warranty. For details, please check out our Warranty page.
Please Refer to our Delivery page for information specific to you.
Every body is different. Color and fabric preferences, room dimensions, work or leisure situations, and body proportions will always dictage what works best for you. On each product page you will find an accurate picture of each chair, it’s dimensions, key features, benefits and description to help you decide. But of course, if you want to discuss your unique situation then reach out to us so one of our Ergonomic and Design Specialists can help you think it through.
You will find dimensions of each chair and it’s component parts on each product page. If in doubt, contact us to confirm.
No. Your chair will arrive with easy to follow instructions, and everything you need to assemble your chair. And of course, you can contact us at any time for help.
Just like everything you own, it really depends on how you use it and how you care for it. We take every care to produce the highest quality chairs designed to last for many years of comfortable, ergonomic seating – but exactly how many years comes down to how you treat it.
All orders received before 3pm will arrive within 2-3 working days within the United States. See our Delivery page for full details.
NOUHAUS must be contacted before returning goods for a warranty claim and be supported by a corresponding order/invoice number. Our staff will then advise if the problem can be solved with replacement parts, or if the goods must be returned for full repair or replacement.
Your chair will come with full assembly instructions. Please contact customer service if you did not receive these so we can supply them to you.
You can find all our certifications inside your product packaging. Every NOUHAUS Chair comes with TUV, LGA, ANSI/BIFMA (by SGS) and ISO9001 Safety Certifications. Click on our Certifications page for proof of certificate.
No. We sell direct to public, with no middlemen.
While a good chair will assist the body to maintaining a healthier posture, we don’t know the root cause of your pain and can’t guarantee healing . Please see a medical or physical therapy professional for specialized help.
Thank you for your recent purchase of our Module Sofabed!
Once your order has shipped, you will receive a shipping notification with a 6-digit shipment order number.
Once the shipment has arrived at the local hub near your address, the delivery service will be contacting you by the phone number on your order and also schedule a delivery date when you are available. Please make sure to pick up phone calls from unknown numbers as it may be the delivery company.
In the case you have not received or missed the call to schedule the delivery, please kindly call the number below to schedule a delivery date when you are available. Please speak to a live agent and you can provide them with your shipment order number (6-digit number provided in shipping notification email) and/or shipping address.
Delivery Customer Support: (800) 883-4593
If you have any questions or need any further assistance, please kindly reach out to our Customer Support team at email@example.com and we will gladly assist you! (:
Thank you for your interest in our Module Sofabed. We would love for you to see and feel the true color and quality of our fabric and we are pleased to offer free swatches. We highly recommend taking advantage of this free sample to ensure that you choose the most perfect Module for you and your home!
It's easy to request swatches and here is how! Please email us at firstname.lastname@example.org with the following information.