We want you to love our products and we do have a 30-days Cooling Off Period for all our products. During this period, if the product doesn’t fit your needs, we’ll guarantee your full refund back to you. However, you are responsible for all return shipping fees and costs.
Please read the terms below for a full view of our return instructions.
Condition of Product Eligible for Return
- Must be in excellent condition.
- Original packaging is not damaged.
- No missing parts (including any replacement parts that you have received).
- Completely disassembled. We do not accept partially assembled products.
- NO stains, scratches, damages or modifications made to the product.
- Initiated within 14 working days after the returned goods pass our inspection.
- Refunds will be via the same payment method used for your original purchase. Refunds should be credited to your account within a few days, depending on your bank's practice.
You are responsible for properly packing and shipping your return products. Please follow our return instructions. We are not responsible for any returns that are lost, damaged or rejected because you did not follow the return instructions.
Do note that you are responsible for any damage or loss of the goods during the return process. We encourage you to pay for shipping insurance to cover such damage and loss. You are responsible for any insurance claim filing with the carriers.
All refund and return decisions by Nouhaus are final.
1 You must provide us with the tracking details for the returned goods within 7 days of initiating your return.
2 Damages are assessed based on the condition of the goods and returned parts and overall packaging at the time we received them.
3 We may reject returns with damaged packaging.
International Orders, Outside of The United States of America.
Products shipped outside of the contiguous United States are not covered by this return policy. All sales outside the United States are Final.
811 S. Sentous St.
City of Industry, CA 91748